Contact Freespinz

We keep things simple: there are two channels, and both go straight to our support staff. Live Chat is the quickest route when you need an answer about a deposit, a bonus or your account while you're logged in. For anything that needs documents, screenshots or a longer explanation, write to us at support@freespinz.com.

We don't publish a phone line or a postal address for player enquiries, so please don't trust any site or message that claims to be us and offers one. If a number or email looks unfamiliar, ignore it.

A good first message saves a day of back-and-forth. Include the email address on your Freespinz account, the date and rough time of the issue, and the payment method you used. Quote any transaction ID you have. Mention the game name and provider if it's about a round, and the bonus name if it's about a promotion.

Screenshots help a lot. Never send your full card number, your password or a PIN. We will never ask for them.

Before a withdrawal is processed we may ask you to verify who you are. That usually means proof of identity, proof of address and sometimes confirmation of the payment method you deposited with. Reply to the request by email or hand the files over in chat, and tell us which withdrawal the documents relate to.

Once approved, withdrawals can take up to three business days. If you're past that and haven't heard from us, contact support with your transaction details and we'll check where it's up to. Our monthly withdrawal limit is €100,000. Full conditions sit in our Terms and Conditions.

Mistakes happen, and sometimes our first reply won't settle it. Reply to the same email thread and ask for your case to be escalated to a senior team member, explaining what outcome you're after and why. Keep everything in writing so there's a clear record on both sides.

Freespinz is operated by Pacific Odds S.R.L. and licensed by Anjouan Gaming (licence ALSI-202510032-FI1). If a dispute can't be resolved with us directly, you can ask us for details of the next step available to you under that licence. We will give you a straight answer, not a runaround.

If gambling has stopped feeling like fun, tell us. We can help you set limits or take a break, and you'll find tools and guidance on our Responsible Gambling page. In Australia, free and confidential help is available from Gambling Help Online on 1800 858 858 or at gamblinghelponline.org.au. Our games are for adults aged 18 and over only.

Wondering how we handle the personal details you send us? That's covered in our Privacy Policy.