Updated
Freespinz Terms & Conditions
Who we are and who can play
Freespinz has operated since 2024 and is owned by Pacific Odds S.R.L. We are licensed by Anjouan Gaming under licence number ALSI-202510032-FI1. By registering, depositing or playing, you agree to these terms in full. If you disagree with any part, please do not open an account.
You must be at least 18 years old. You must also be legally allowed to gamble where you live. Online gambling rules differ between jurisdictions, and checking that you are permitted to play from your location is your responsibility, not ours. We may ask for proof of age at any point, and we will freeze an account that appears to belong to someone under 18.
Our service is for personal, recreational use only. Playing on behalf of another person, or as part of a business, is not allowed.
Deposits, withdrawals and your balance
Our account currency is euros (EUR). The minimum deposit is €20. We accept cards, e-wallets, bank-style services and cryptocurrencies, including Visa, Mastercard, PayPal, Skrill, Neteller, Apple Pay, Google Pay, Bitcoin, Ethereum and Tether. Pay only with methods registered in your own name.
Withdrawals are processed within up to three business days once your account is verified. The maximum we pay out is €100,000 per month. Funds normally return via the method you deposited with; if that is not possible, we will agree an alternative with you. Third-party fees, currency conversion charges and bank costs are outside our control.
Does a payment look wrong? Contact us quickly. We may reverse credits made in error, and we may hold funds while we investigate suspected fraud, chargebacks or money laundering. We report suspicious activity where the law requires it.
Complaints, governing licence and changes to these terms
Unhappy with something? Write to us first at support@freespinz.com or use live chat, and give us the details of what happened. We will review it and reply with a clear answer. If we cannot settle the matter between us, you may refer it to our licensing authority, Anjouan Gaming, under which Pacific Odds S.R.L. operates.
These terms are governed by the laws of Anjouan, and the licence referenced above sets the regulatory framework for our service. Our approach to personal data is explained in our privacy policy.
We may update these terms from time to time, for example when laws, products or payment options change. Significant changes will be announced on the site or by email, and the revised version applies from the date shown. Carrying on playing after that date means you accept the update.
Closing accounts, inactivity and liability
You may close your account whenever you wish by contacting support, provided you withdraw any remaining balance first. We may close or restrict an account for rule breaches, legal reasons, or safety concerns. Accounts with no login for an extended period may be classed as dormant, and we may apply reasonable administrative steps or fees as permitted by law after notifying you.
We work to keep the platform available, but we cannot promise uninterrupted service. To the extent the law allows, we are not liable for losses caused by outages, internet failures, third-party providers, or your own decisions to play. Nothing here limits liability that cannot lawfully be limited. Games come from third-party studios, and their rules and paytables apply to each round.
Bonuses and wagering
Every promotion has its own conditions, shown on the offer page, and those conditions form part of these terms. A few general points apply across the board.
Our welcome package spreads a 300% boost or 400 free spins over your first three deposits. The deposit boost carries a 35x wagering requirement on deposit plus bonus, a maximum bet of €5 while it is active, and a 10-day expiry. Free spins from that offer are wager-free. Cashback is credited daily at 5% on the Bronze level, with weekly VIP cashback rising to 20%; each rate has its own wagering multiple, and you have 72 hours to claim and 7 days to wager.
Exceeding the maximum bet, using low-risk betting patterns to clear wagering, or opening several accounts to farm offers counts as bonus abuse. We may remove the bonus and any winnings it produced. If you claim a bonus, read its rules first; if you are unsure, ask support before you play.
Fair play and conduct we do not tolerate
Play honestly. Do not use bots, scripts, collusion, exploits of software errors, chargeback fraud, or stolen payment details. Do not attempt to manipulate game outcomes or abuse promotions. If a game malfunctions, the result is void, and we may cancel affected play.
When we find a breach, we may suspend or close the account, cancel winnings and keep any balance that arose from the violation. We will tell you why unless the law stops us.
Gambling should stay enjoyable. Set deposit limits, take breaks, or exclude yourself using the tools described on our responsible gambling page. If gambling is causing harm, free and confidential support is available from Gambling Help Online on 1800 858 858 or at https://www.gamblinghelponline.org.au.
Opening and keeping your account
One person, one account. That is the rule, and it has no exceptions. Duplicate accounts, shared households using a single login, or accounts opened under another person's name will lead us to close the extras and, where we find abuse, void related winnings.
Give us accurate details when you register: your real name, date of birth, address and contact information. Keep them current. Guard your password, and tell us at once if you think someone else has accessed your account. Activity under your login is treated as yours.
We run identity checks (KYC) before paying out, and sometimes earlier. Expect to supply an ID document and proof of address, and possibly proof of the payment method you used. Refusing to complete verification means we cannot release withdrawals.