Freespinz Privacy Policy

Freespinz is operated by Pacific Odds S.R.L., and that company is the controller of the personal data you give us when you register, deposit, play or contact us. When this page says "we" or "our", it means Pacific Odds S.R.L. trading as Freespinz. We opened our doors in 2024 and operate under a licence issued by Anjouan Gaming (licence number ALSI-202510032-FI1).

Our services are strictly for adults. If you are under 18, you must not create an account, and we will close any account we find belongs to a minor.

We keep this policy short on jargon on purpose. Read it once, and you will know what we hold about you and why.

We do not sell your personal data. We do share it with trusted parties, but only as far as the task requires.

Payment processors, card networks, e-wallet providers and crypto payment services receive the details needed to move your money. Identity-verification and fraud-screening partners check the documents you upload. Game suppliers and live-casino studios may receive limited technical data so sessions load and settle correctly. Analytics and customer-communication tools help us understand how the site is used and answer your messages.

We may also disclose information to regulators, law-enforcement bodies or courts when the law compels us. Where a partner is located outside your country, we put contractual safeguards in place so your data is treated with comparable care.

You are in control of your personal data. You can ask us to:

• give you a copy of what we hold about you (access);
• fix anything inaccurate or incomplete (rectification);
• delete your data where we no longer have a lawful reason to keep it (erasure);
• hand your data over in a portable, machine-readable format (portability);
• stop or limit certain uses, including direct marketing (objection and restriction).

To make a request, email support@freespinz.com or open Live Chat. We may ask you to confirm your identity first, because handing your records to the wrong person would be a breach in itself. We aim to respond within a month. Some data, such as records we are legally bound to retain, cannot be erased on request, and we will explain this if it applies.

If you are unhappy with our response, you can complain to the relevant data-protection authority in your country. Our gambling licence comes from Anjouan Gaming, which oversees us as a licensed operator, but it is not a substitute for a data-protection regulator. See our contact page for other ways to reach us.

We only ask for what the service genuinely needs. Here is the plain-language breakdown.

• Identity and contact details: your name, date of birth, address, email address and phone number. We use these to open your account, confirm you are of legal age and reach you about your play.
• Verification documents: ID, proof of address and, where required, proof of payment ownership or source of funds. These help us prevent fraud, underage play and money laundering.
• Payment information: the method you use (card, e-wallet, bank-linked service or crypto), transaction amounts, dates and wallet or account references. Our minimum deposit is 20 EUR, and all transactions are processed in euros.
• Gameplay and account activity: bets, wins, bonus claims, VIP tier progress and login history. We need this to run games fairly, credit bonuses and cashback correctly and spot unusual behaviour.
• Technical data: IP address, device type, browser and approximate location. This keeps your account secure and lets us block access from places where we cannot lawfully operate.
• Communications: live chat transcripts and emails sent to support@freespinz.com, so we can resolve queries and keep a record of what was agreed.

Every use of your data rests on a recognised legal basis. Most of it falls under contract: we cannot run your account, process a deposit or pay out a withdrawal without handling your details. Verification checks and record-keeping fall under legal obligation, because licensed operators must screen players for age, identity and financial-crime risk.

Some activity relies on our legitimate interests, such as protecting the platform from fraud, improving how our games and cashier perform and defending ourselves if a dispute arises. Marketing emails and non-essential cookies depend on your consent, which you can withdraw at any time without affecting your ability to play.

We use cookies and similar technologies to keep you logged in, remember preferences and measure site performance. Essential cookies are always on; analytics and marketing cookies are optional and you can switch them off in your browser or cookie settings.

We protect your data with encryption in transit, access controls and staff training, though no online system is risk-free, so choose a strong, unique password and never share it.

Data about your play also helps us spot signs of harm. If gambling is causing you trouble, free and confidential support is available from Gambling Help Online on 1800 858 858 or at gamblinghelponline.org.au. Our responsible gambling page explains the tools we offer.

We hold data only for as long as there is a real reason to. Account and transaction records stay for the life of your account and then for the period gambling and anti-money-laundering rules require us to retain them, which is commonly several years after closure. Verification documents follow the same logic. Chat and email records are kept for a shorter, support-focused period, and marketing preferences are kept until you opt out. After that, we delete the data or anonymise it so it can no longer identify you.