Verification Freespinz – KYC Documents and Steps

Verification at Freespinz in a nutshell

You sign up, play a few sessions, request a withdrawal, and we ask you to prove who you are. That is KYC (know your customer) at Freespinz: you send us a photo ID, proof of address and, where needed, proof that the payment method is yours, and our team reviews the files by hand.

Why we check every player

We run this check for every player, and it exists to keep accounts, balances and payouts tied to the right person. You must be 18 or older to hold an account. Australia's minimum age is 18 nationwide, but each state has its own regulator, so check what applies where you live.

What the rest of this page covers

Everything below is procedural: what to prepare, how to upload, what happens afterwards. For the money side of things, see Freespinz payments.

Upload steps: how to submit your documents to Freespinz

The process takes a few minutes when your files are ready. Follow these steps in order.

Uploading your files in the right order

Log in to your account and open the profile or verification section.
Select the document type you are uploading: identity, address or payment proof.
Choose a clear photo or scan, saved as a standard image or PDF file.
Upload the file and check the preview to confirm nothing is cropped or blurred.
Repeat for each document we have asked for, then submit.
Watch your account notifications and your email inbox for our reply.

Getting help from our team

Prefer to talk to a person first? Our support team is reachable by Live Chat and at support@freespinz.com, and we can tell you exactly which documents your account needs. Trouble getting in at all? Our Freespinz login page covers access.

Freespinz terms page showing agreement text, definitions table and sidebar menu — Freespinz general terms and conditions page with definitions table, freespinz.com, October 2026

Responsible gambling and your Freespinz account

Gambling should stay entertainment, and only people aged 18 and over may play with us. Set limits you can afford, take breaks, and never chase losses. Freespinz holds no licence from ACMA, the Australian regulator, so please keep that in mind when you choose where to play.

BetStop, the national self-exclusion scheme, covers Australian-licensed wagering, and we do not claim it covers Freespinz. If gambling is causing you harm, contact Gambling Help Online on 1800 858 858 or visit gamblinghelponline.org.au for free, confidential support.

Frequently Asked Questions

Which documents does Freespinz verification require?

We ask for a government-issued photo ID (passport, national ID card or driver's licence), a recent proof of address showing your name and residential address, and, where needed, proof that your deposit method belongs to you.

How long does Freespinz take to review my documents?

Documents go through a manual review, and the time varies with the queue and the quality of your files. Clear, complete uploads are processed fastest, and we email you if anything is missing.

Why was my Freespinz document rejected?

The usual causes are blurry or cropped images, an expired ID, a name or address that does not match your account, an outdated proof of address, or payment proof in someone else's name. We tell you the reason, and you can upload a corrected file.

Can I still play at Freespinz while verification is pending?

You can usually keep playing, but withdrawals wait until your check is complete. Uploading your documents early avoids delays when you request a payout.

Who can help me with Freespinz verification problems?

Our support team answers through Live Chat and at support@freespinz.com, and can confirm exactly which documents your account still needs.